Contact Keystone Homes

For Cielo in Pflugerville or Brahmans Draw in Spicewood, call (512) 236-5380 and ask for the Sales Agent assigned to that community, or submit the contact form on this page and select your community of interest. Community-specific inquiries include floor plan questions, homesite availability, school zoning at Cielo, golf and lake access at Brahmans Draw, and current inventory. Our Sales Team lives and works in these communities every day, so they are the best source for community-specific questions.

Current Keystone Homes homeowners submit warranty requests through info@keystonehomes.co. Attach photos of the condition and include the date you first observed the issue, your contact information and address. For emergency warranty issues, such as active water leaks, total loss of heat or gas leaks, call directly.

Our Sales Team is available by phone Monday through Sunday. Form submissions and emails are reviewed daily. Voicemails left outside business hours are returned the next business day. For tour scheduling, the tour page accepts submissions at any time, and we confirm during our next business window.

Our team typically responds to phone calls, texts, form submissions, and emails within two to four business hours during normal business hours, and often faster. Voicemails left outside business hours are returned the next business day. For urgent sales questions about specific homes or floor plans, calling our Sales Team directly at (512) 236-5380 is the fastest route. For warranty emergencies, call emergency numbers. Media inquiries receive a response within two business days.