Keystone Homes Warranty: HOME of Texas 10 Year Limited Coverage

Every new Keystone Homes home comes with the HOME of Texas 10 Year Limited Warranty, a third-party-insured warranty program administered by HOME of Texas and Residential Warranty Company (RWC). The warranty is insured by a Texas-licensed property and casualty insurance company and covers workmanship and materials in year one, major systems through year two, and warranted structural elements for the full ten years. Manufacturer warranties for appliances, HVAC, roofing, and similar components are passed through separately at closing. Full terms are documented in the Warranty book you receive at closing.

The Keystone Homes warranty follows the HOME of Texas 1/2/10 structure. Workmanship and materials are covered for the first year of ownership. Major systems, including electrical wiring, HVAC ductwork, and plumbing pipes, are covered for the first two years. Warranted structural elements, as defined in the Warranty book, are covered for the full ten years. Each category has specific criteria that determine whether a condition qualifies as a warranted defect, and those criteria are spelled out in the Warranty book you receive at closing.

Emergency warranty issues are conditions that pose an immediate risk to occupants or to the home. This includes active water leaks that cannot be stopped by shutting off a valve, total loss of heat in cold weather, total electrical failure not caused by a utility outage, gas leaks, sewer backups into the home, and any condition that makes the home unsafe to occupy. For gas leaks, call the gas company first, then Keystone Homes.

If at any time you have an item that needs correction that you believe is covered by the warranty then please email us at warranty@keystonehomes.co.

Yes. The HOME of Texas 10 Year Limited Warranty transfers to subsequent owners for the remainder of the original warranty term, which is a significant advantage when selling a Keystone Homes home during the first ten years of ownership. The structural coverage in particular, which runs for the full ten years, is a meaningful resale asset because it signals to a buyer that the home's structural warranty is still in effect. Transfer procedures are documented in the Warranty book.

The HOME of Texas Warranty is a limited warranty with defined exclusions. Not covered: normal settling and shrinkage, damage caused by the homeowner or third parties, wear and tear, consumable items like filters and bulbs, items covered by separate manufacturer warranties, acts of God, weather damage, flooding, and conditions resulting from improper maintenance. The complete list of exclusions is in the Warranty book. If you are unsure whether a condition is covered, submit the question through the warranty request process, and our team will confirm.

Appliance warranty claims are handled directly by the appliance manufacturer, not by Keystone Homes. Appliance warranties are passed through to you at closing, which makes you the direct beneficiary. At closing, you receive documentation for each manufacturer warranty, including model numbers, serial numbers, and registration instructions where applicable. To file an appliance warranty claim, contact the manufacturer directly using the information provided in your closing documents. If you cannot locate the documentation, our homeowner services team can help you retrieve it.

Homeowner responsibilities include routine maintenance that keeps the home operating properly and the warranty valid. Typical responsibilities include replacing HVAC filters on the manufacturer's recommended schedule, replacing smoke and carbon monoxide detector batteries annually, maintaining caulking and grout in wet areas, clearing gutters and exterior drainage, winterizing exterior plumbing and irrigation seasonally, and managing interior humidity to prevent excessive wood movement by using the exhaust fans. Failing to perform reasonable maintenance can void warranty coverage on affected items.